Effective from April 17, 2026
These Terms and Conditions govern the contractual relationship between Alexandra, mountain guide operating under the trade name "Au Fil des Cimes" (hereinafter "the Provider"), and any person making a booking (hereinafter "the Client").
Any booking implies unreserved acceptance of these Terms and Conditions.
The Provider offers guided mountain outings: full-day or half-day hikes, sensory walks, family outings, sport hikes, and corporate team-building experiences. Details of services, prices and durations are available at au-fil-des-cimes.fr.
Bookings can be made online via the website or by email at contact@au-fil-des-cimes.fr.
A booking is considered confirmed upon receipt of a confirmation email. If the minimum number of participants has not been reached, the booking is placed on a waiting list. The Client is informed by email.
If the minimum threshold is not met 48 hours before the outing date, the Provider reserves the right to cancel the outing. The Client will then be fully refunded or may reschedule to another date.
Prices are listed in euros (including VAT) on the website and may be updated at any time. Services are billed at the rates in effect at the time of booking. For corporate services, a personalised quote is provided upon request.
All cancellations must be sent by email to contact@au-fil-des-cimes.fr.
The Provider reserves the right to cancel or modify an outing due to adverse weather conditions, natural hazards, insufficient participants, or any event compromising the group's safety. The Client will be offered a rescheduled date or a full refund.
The Client agrees to choose a service suited to their physical condition and experience level. Difficulty levels are indicated for each package. The Provider may refuse participation if a Client's fitness or equipment is clearly inadequate.
The Client must bring appropriate equipment (hiking boots, suitable clothing, water, sun protection, etc.). A detailed list is sent by email after booking.
The Provider holds professional liability insurance. Clients are strongly advised to take out personal insurance covering risks related to mountain hiking (accident, rescue, repatriation).
The Client agrees to follow safety instructions, report any health issues, stay with the group, and respect the natural environment.
Minors must be accompanied by a legal guardian or have a signed parental authorisation.
Photographs may be taken during outings for promotional purposes. Clients who do not wish to appear should inform the Provider before the outing.
Personal data collected during booking is used exclusively for managing reservations and related communications. In accordance with GDPR, the Client may request access, correction or deletion of their data by contacting contact@au-fil-des-cimes.fr.
Complaints must be sent by email within 30 days of the service date.
These Terms are governed by French law. In the event of a dispute, the parties agree to seek an amicable resolution first.
Au Fil des Cimes — Alexandra, Mountain Guide
Contact: contact@au-fil-des-cimes.fr